Services & Facilities

Visit the Airport

Civil Aviation Authority welcomes visitors to the airport. Several study/educational school tours are conducted every year. The tours are part of CAA’s career development for the school-going and for imparting information to the general public, about the aviation industry. If you are plan to tour the Airport, you may contact the CAA Customer care desk on Tel: +256 312/414 353000 ext. 3323, 2210,3057, 3286

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Flight Information

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Flight Information Display boards and Customer Care desks are conveniently located in the passenger terminal building. Information can be obtained from boards and screens. For detailed information please contact airline offices, passenger handling companies or the information desk on Tel. +256 312/414 353000 ext 3323, 2210, 3057, 3286

Check-in Area and Airlines

The check-in area is located on the departures floor. Airline regulations require passengers to check in by certain times prior to the departure of a flight. Check-in desks open three (3) hours prior to flight departure and close promptly 45 minutes before flight departure. The check in process enables passengers to confirm their respective flight, obtain a boarding pass, possibly select their seat (if it hasn’t happened already by the airline) and check in luggage onto a plane if desired. The items needed for check-in counter check in are passport, paper ticket or confirmation number of an online ticket.

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Online Check-in

Some Airlines at the Airport have provided for online check-in before arriving at the Airport to speed up the Check-in process. Passengers can check in online starting 24 hours (usually) before departure. Passengers will need to submit luggage to the Staffed Check in Counter if they require to check in their luggage.

Scheduled air operators at Entebbe include African Express Airways, Brussels Airlines, East African Safari Air Express Limited, Egypt Air, Emirates, Ethiopian Airlines, Kenya Airways, KLM Royal Dutch Airlines, Precision Air Services, Qatar Airways, RwandAir, South African Airways and Turkish Airlines.

The non-scheduled operators are Aim Air, Air Serv, Asante Aviation, Aero Link, Balloon Tours, DHL Aviation (K) Ltd, Grand Air Services Ltd, Kampala Aero Club and Flight Training Centre (KAFTC), Jobihani Investments Ltd, Kampala Executive Aviation, Mission Aviation Fellowship, Premier Safaris, SKA Air & Logistics (U) Ltd, Samaritan’s Purse, Transafrik, Uganda Air Cargo and Vine Air Ltd. Some of these have offices at the airport.

Passenger Airport Service Charge

The airport service charge is included in the cost of the ticket and is collected by the airline.

Departure information

There is no Customs desk on departure at Entebbe International Airport. Departing passengers are required to present a valid passport or other travel document and completed departure embarkation card to the immigration officer. The officer will ascertain that the traveler obtained the relevant Visa .The travel document is duly stamped and returned to the passenger.

Passengers then proceed to the departure-transit concourse for duty-free shopping and refreshments. After the final security formalities, passengers get into the holding-area where one can ascertain their belongings, tickets, passports, traveler checks etc. At all the stages, Airport staff are on hand to provide needed information or desired service.

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Baggage Identification

Passenger’s name and destination address ought to be indicated on the luggage label. Suitcases and bags should be locked. For secured and protected baggage, a Quick-Wrap-Fly service is available at the check-in area for a fee of 8 US Dollars or 30,000 per wrapping.

Baggage facilities/lost-found and left luggage

Misconnected and lost baggage are reported to the Ground-Handling Company office at the Arrival hall, or the airline on which the passenger arrived. For items lost while at the Airport, report is made to the Aviation Security Office located on the Departures floor. Baggage Tracing office is located at the Arrivals baggage claim area, ground floor and the office operates on 24 hour basis. Passenger self-help-baggage trolleys are found in the forecourt of departure level, and baggage reclaim area on arrival.

Passenger handling staff assist the elderly and disabled. There is a Baggage Information display board at each baggage claim belt. The belt on which your arrival flight number is indicated will deliver your baggage. Contact the baggage tracing office if you cannot find your baggage.

Airline Lounge/Travel Clubs

There is a privately managed departure lounge, the Karibuni Lounge. Karibuni is a Swahili word for “welcome”. It renders world-class service in a natural setting, complete with water fountains and beautiful flora. A TV screen and the Internet service add value to the open blue-sky aesthetics, comfort and more. Invitation to the lounges is made by the airline of your choice, depending on the class of travel or your Commercial relation with it. Passengers traveling by economy can use the facility at US$35 for three hours (inclusive of drinks and snacks).

V.I.P

The VIP lounge is a Government facility. Government officials and the diplomatic community are entitled to VIP lounge services. Prior application and clearance must be obtained from the Ministry of Foreign Affairs for special cases.

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Baby Changing Facilities

Baby Changing facilities are available in the washrooms along the departure transit concourse and Karibuni lounge.

Facilities for passengers with special needs

Lifts, ramps, wheelchairs, covered walkways and special walkways are available. Passenger handling staff assist the elderly and the disabled. They also attend to special needs passengers.

Meeting Passengers

A meeting point is located just outside the arrival hall on the ground floor. Facilities including Customer care desks, restaurants etc. are in close proximity and at the service of the waiting or arriving parties.

For more information please call: +256 (312) 352-000