CAA and Entebbe International Airport were awarded with the prestigious ISO 9001:2008 Quality Management Systems (QMS) Certificate on 31 December, 2016 following compliance with stringent requirements for the internationally recognized certification by the United Kingdom Accreditation Service (UKAS).
The ISO 9001:2008 Certification relates to the provision of aeronautical services within the Flight Information Region of Uganda to include regulation, licensing, air navigation services, search and rescue, certification of air operators, operation and maintenance of aerodromes, security and corporate services.
Other aerodromes operated and managed by CAA in Gulu, Arua, Soroti, Mbarara, Tororo, Kisoro, Pakuba, Kasese, Jinja and Kideop were also awarded ISO 9001:2008 QMS Certification.
The award made CAA Uganda the third aviation authority in Africa to get QMS certification after Ghana and Tanzania CAA. CAA also became the second Government agency to be ISO 9001:2008 QMS certified.
QMS certification implies that the holder has systems and processes in place that meet the needs of customers and other stakeholders while also meeting statutory and regulatory requirements.
The other certification benefits are cutting costs through improved systems and processes, increasing customer loyalty and ensuring proper documentation of processes, continual improvement and factual approach to decision making and management commitment