Enhancing Passenger Experience: UCAA Facilitates Collaborative Efforts at Airport Stakeholders’ Meeting

May 22 2024

The Uganda Civil Aviation Authority (UCAA) hosted a pivotal Airport Stakeholders’ Meeting on Tuesday, May 21, 2024, at Entebbe International Airport, aimed at amplifying passenger feedback mechanisms. This gathering, spearheaded by the Director of Airports and Aviation Security, Eng. Ayub Sooma, served as a platform to foster collaboration among key entities within the aviation sector.

In his opening address, Eng. Ayub Sooma underscored the significance of a collective approach in ensuring an exceptional travel experience for passengers traversing through Entebbe International Airport. He emphasized the pivotal role that stakeholders, spanning various sectors, play in shaping the airport experience and encouraged proactive responsiveness to passenger feedback.

The meeting drew participation from various stakeholders, including representatives from Uganda Revenue Authority (Customs), Immigration, Ground Handling Companies, Airline Operators Committee, Security Agencies, Airport Medical Personnel, and Airport Taxi Operators, among others. The convergence of these stakeholders signified a unified commitment towards optimizing the passenger journey.

Agreement was reached on several measures aimed at streamlining operations and enhancing customer satisfaction. These measures encompassed improvements in immigration and customs processes, optimization of ground handling services, bolstering security protocols, and refining medical assistance provisions within the airport premises.

As the aviation industry continues to evolve in response to dynamic global dynamics, the UCAA remains steadfast in its commitment to championing initiatives that prioritize passenger-centricity and operational excellence. The outcomes of the Airport Stakeholders’ Meeting serve as a testament to the power of collaboration in driving positive transformation within the aviation ecosystem.

In conclusion, the Airport Stakeholders’ Meeting served as a catalyzing force for collective action, galvanizing stakeholders towards a shared vision of delivering unparalleled travel experiences at Entebbe International Airport. Through sustained collaboration and unwavering commitment, the aviation community stands poised to chart a course towards a future defined by excellence, efficiency, and customer-centricity.

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